Conversational UI: 9 Must-Follow Principles to Humanize Your Chatbot

The easy-to-use conversational user interface of Skyscanner is effective in providing relevant details to all customers. In just a few years since the chatbot€™s introduction, Skyscanner managed to pass one million traveller interactions with chatbots across all platforms by 2019. With Hubtype, you can build modern conversational user interfaces with our full-stack serverless framework. Your team can quickly develop production-ready conversational apps and launch them within minutes.

Just remember that your chatbot will still need an AI engine or a bot framework. It’s not just a chat window—it also includes an augmented reality mode. The 3D avatar of your virtual companion can appear right in your room.

Develop a consistent and coherent conversational flow:

I understand I may opt out from marketing communication at any time here or through the opt out option placed in the e-mail communication received. The Location Picker is a really useful widget that allows users to select a specific location on a map. The Location Picker returns a Location object, which contains latitude and longitude properties. NativeChat also offers location and date pickers to help users provide a location or a date in an interactive manner.

In fact, most chatbot and messaging platforms have realized this and incorporated at least some GUI elements. WhatsApp Business Platform, for example, offers many forms of interactive messages because a text-only experience just won’t cut it for business use cases. Science has proven that our brains process visuals 60,000 times faster than text. Most principles in interface design aim at accessing users’ short-term memory to create a more intuitive experience. Using visuals along with some light text is a great way of achieving that. Aside from the hundreds of AI-first products launched on Product Hunt every day, many established companies have also integrated GPT into their products.

Erica €“ Bank of America€™s CUI

Secondly, take stock of your user needs using a combination of quantitative and qualitative data collection methods including surveys and interviews, and by analyzing your database of customer data. This exercise will help you create a CUI that is contextually relevant to your customers’ needs. Bots/assistants need to make sure that the users are focused on the conversation, and the actions are understood and completed. Words with similar meanings for different commands might confuse the user and lead to uncertain responses from the bot/assistant. Giving your assistant a name would add a nice human touch as users would get the feeling of interacting with an actual person. These checkpoints are important to be able to reroute our bot or assistant.